Sometimes for various reasons that are out of our control you may receive goods that are damaged or faulty.
In the event of this happening, send us a message with a photo and brief description with what the issue maybe. Hold on to the goods until we can identity and rectify any issues as in most circumstances we will require the faulty goods to be returned. Faults must be reported within 30 days of receiving the product.
All goods are guaranteed 100%. If you receive the incorrect product, please do not open it. We will need to get it back to exchange it.
If you change your mind about a purchase, simply return the goods to us via courier in original unopened condition within 30 days of delivery. A refund will be processed if the goods are in re-sellable able condition.
Please email all order issues and photos to: firstname.lastname@example.org
- Using a carton or courier bag, package product and address to
Vitality Supplements Ltd
73 Forrest Hill Road, Milford
- Include proof of purchase and a detailed description of why you are returning the product
- Once received in our warehouse, we will process the return within 5 business days to ensure a swift refund.
You must use a courier service or it will not arrive to us. We recommend that you keep a record of your shipment until replacement or credit is received
Terms and Conditions of Return
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
- Vitality Supplements operates Monday-Friday, 9am to 5pm. Once your order is received, we will process and distribute the goods within 5 working days
- Return period and order queries are strictly 30 days from the date of invoice
- Please note that if you want to exchange goods, they must be returned to Vitality Supplements in the original condition. Once the product seals have been broken we cannot accept a return due to being a food product.
- Please ensure you pack products inside a Courier Track Pack or Carton. Do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition, we may not exchange or refund the goods. Vitality Supplements is not liable if damage occurs in transit coming back to us.
- In the event of a return due to damaged or faulty goods, shipping costs will be reimbursed to you the customers.
- In the event of a change of mind, you the customer will have to cover return shipping costs.
- Clearance items - all sales are final and not able to be returned